Return policy

Cancellation

Contact us before our shipping department starts processing your order if you need to cancel it. Once processing has started, we cannot make changes to the order, including address changes. If your order is cancelled before processing starts, you will receive a full refund.

Returns (if applicable)

THJORE offers free returns and exchanges for non-personalised products within 30 days of receiving your order. Personalised products cannot be returned or exchanged. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Return and exchange shipping is free. We do not charge a restocking fee.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at footballthjore@gmail.com.

Please contact our Customer service at footballthjore@gmail.com to get the return address.